Privacy Policy

In this Privacy Policy, references to “we” or “us” are to Spencer 3D Limited, a company incorporated in England (registered number 14616864) whose registered office is at Old Fire Station Enterprise Centre, 2 Salt Lane, Salisbury, SP1 1DU, United Kingdom who will be the controller of any personal data processed as described in this Privacy Policy.

This policy covers this website. If you use the SPENCER Parent app, please also read the SPENCER Parent Privacy Policy.

Our contact details

Name: SPENCER 3D Limited
Address: Old Fire Station Enterprise Centre, 2 Salt Lane, Salisbury, SP1 1DU
Phone number: 01722 547995
Email: info@spencereducation.co.uk
Last updated: 24/10/2026

If you have any questions about your personal information, please email us using the above details.

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name, contact details and the organisations people work for), when you contact us, book a demo, request account deletion or sign up to our newsletter using the forms on this website.
• If you accept analytics cookies, information about how you use this website, such as the pages you visit, how long you stay, your approximate location, device and browser type, and how you arrived at our site. See “Cookies and analytics” below.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you. We also receive personal information indirectly from third party associates of Learning 3D Limited.

We use the information that you have given us in order to:

• respond to your enquiries and demo requests
• send you our newsletter, if you have signed up to it
• fulfil any contractual agreements between you and us
• comply with legal and regulatory requirements
• understand how our website is used so we can improve it, if you have accepted analytics cookies

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the lawful bases we rely on for processing this information are:

• Your consent, for our newsletter and analytics cookies. You can withdraw your consent at any time by unsubscribing, using the “Cookie settings” link at the bottom of every page, contacting us at info@spencereducation.co.uk, ringing us on (+44) 01722 547995 or writing to us at Spencer 3D Limited, Old Fire Station Enterprise Centre, 2 Salt Lane, Salisbury, SP1 1DU, England.
• A contract with you. If we ask you to provide personal information to perform a contract with you, we will make this clear at the relevant time and advise you whether providing it is mandatory or not (as well as the possible consequences if you do not provide it).
• A legal obligation we need to comply with.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

Cookies and analytics

We use a small number of cookies and similar technologies on this website.

Strictly necessary (always on):

• _cfuvid is set by Cloudflare, which our website host uses to deliver and secure the site. It is deleted when you close your browser.
• spencer_cookie_consent is stored in your browser to remember whether you accepted or rejected analytics cookies. It is kept for 12 months.

Analytics (only with your consent):

If you click “Accept” on our cookie banner, we use Google Analytics to understand how visitors use our website, for example which pages are visited and how many people go on to download our app. Google Analytics sets these cookies:

• _ga distinguishes visitors. It expires after 2 years.
• _ga_MYQ19BF243 keeps track of your visit. It expires after 2 years.

Google Analytics does not give us your name or contact details. Analytics data is kept for 14 months.

If you click “Reject”, or do not respond to the banner, Google Analytics does not load and no analytics cookies are set. You can change your choice at any time using the “Cookie settings” link at the bottom of every page.

Who we share your information with

• Webflow, Inc. (USA) hosts this website and stores messages you send us through its forms.
• Cloudflare, Inc. (USA) delivers and secures the website.
• Google LLC (USA) provides website analytics, only if you consent.
• Our provider of file storage and management services, if you email us directly or contract our services, and our other suppliers where they help us provide our services to you.

How we store your personal information

We (or third parties acting on our behalf) may store or process information that we collect about you in countries outside the UK, including the United States. Where we do, we rely on the UK–US data bridge or the UK International Data Transfer Addendum to protect it. We have put in place technical and organisational security measures to prevent the loss of, or unauthorised access to, your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the internet.

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – you have the right to ask us for copies of your personal information.
• Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – where we rely on your consent, you can withdraw it at any time.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@spencereducation.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Spencer 3D Limited, Old Fire Station Enterprise Centre, 2 Salt Lane, Salisbury, SP1 1DU, England. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk